What is it?
A Records Manager quakes when faced with unstructured data that can be modified at whim by users however literate.
Questions are being asked that may sound critical, such as
- Where does the use of a corporate Wiki cross the bounds between records management and communication?
- Is only some corporate data ready to be Wikified?
A Records Manager might feel right to point out:
- Wiki entries may not be acceptable in a tax audit because the records can be doctored.
- Policies and procedures stored in a wiki have no authorization status.
- The documentation and records management system may not pass a management system audit (e.g by a major customer or for ISO 9001).
A wiki champion may respond by:
- Explaining the wiki's soft security features (all changes logged) and inviting the tax auditor to verify this to his own satisfaction.
- Defining a way to clearly distinguish an authorized "release" from a "draft".
- Do both of the above.
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Wikiphobia other arguments against wikis.
PageMaintainer understands the overall concepts, tasks, and reference information that a reader may require.